The best Side of Telus customer service
The best Side of Telus customer service
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and within the billing side, that’s a lot more horrendous! Purchased a whole new cellular phone as my agreement was up for renewal on the internet was supposed to get $a hundred credit rating by no means confirmed up despatched the cellular phone by means of mail how they told me to copyright Post and acquired it. I acquired a text information saying they obtained it and my credit score might be on my Monthly bill, but nonetheless my Monthly bill came they usually nonetheless demand me for it. When I identified as. They'd the audacity to convey that the telephone wasn’t the mobile phone they were anticipating?! What other cellular phone could it are? It was their mobile phone they sent me two many years ago?! With all the deliver it again program?! They instructed me they would take a look at it and e-mail me back never ever bought an email. They called me back and we’re trying to say it was a technical issue with my phone the identical agent who is alleged to have cared for me?
• I had been bounced in between multiple agents, my calls had been disconnected, And that i obtained inconsistent details regarding my deal and discounts.
Having said that, the very best just happened. Following speaking to Telus company, I was not proud of the prepare supplied and questioned being tranferred for the LOYALTY dept. She modified the cost of the info plan but improved the cost of the cellular phone for the Web of -$1. WHAT A JOKE!!!
Have you experimented with applying the web Chat? Go browsing to My TELUS along with the the Chat icon is going to be with the lessen suitable in the window. Solution the questions on what type of help you'll need then maintain replying towards the bot with "I need to speak to an individual" until eventually the bot offers up and passes the Chat to anyone.
The TELUS staff acknowledges that our function spans lots of Territories and Treaty parts and we've been grateful for the traditional Awareness Keepers and Elders who're with us now, those who have absent in advance of us and the youth that inspire us.
You will then receive a textual content information once the agent responds, and you'll follow up at your earliest comfort.
I was not telling but making an attempt to talk to him nonetheless he received mad and hung up. This is often ridiculous and extremely horrible customer service. I might be pulling my two lines from Telus . If telus billing support This is actually the customer service people are having from a reps than you must resource it elsewhere. I happen to be with Telus for about 14 several years and it's fairly unfortunate that it has come to this . Investigating these threads and reviews remaining by Some others it appears I'm not the only real a single.
once the agent evaluate my account he claimed I can not give you a offer or credits such as you have now with the exiting account, so i just gave up and hangup the telephone.
I have never been so disappointed with an organization. It can be unattainable to receive answers from Telus. My bill continues to be altered a number of times since signing up with them a calendar year in the past following a promoter arrived to our doorway and drew us in with engaging provides. She even said Telus would pay for Shaw's contract penalty to maneuver us above. I regret every second of going. It takes up many of the afternoon to talk with someone at Telus. Hold situations estimate an hour only to get forwarded to someone and placed on hold for one more hour. My contract agreement shows what my Invoice ought to be However they arbitrarily alter my bill to 100.
so i called the customer server (Jane) to unravel The difficulty right after detailing the specific situation and what It is occur, The agent just side together with her lover and she lied with regard to the credits and reductions they removed from my account like a faithful customer with Telus and he or she mentioned the credits expired and no longer obtainable, she think I am stupid, If your price reduction has expired i should really begin to see the expiration day on my Monthly bill like i see on residence service bill.
Thanks for your focus to this matter. I look forward to a prompt and satisfactory resolution.
The several hours they have are certainly not Operating effectively with my perform and caring for an elderly member of the family hectic timetable. I also chatted However they instructed me I need to get in touch with in.
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Hi Absolutely everyone, I should Speak to customer service with reference to modifying a payment arrangement. I needed to know when there is an e mail or other technique to Get in touch with them for the reason that I am Performing, and many occasions I try to simply call and don't get to talk to someone prior to I really need to cling up.
Yeah, I’m binding by a two yr agreement however, I’m only 4 months in, but I did get somewhere. I suppose The chief Office environment identified as me right now so I have a mobile phone conversation with him in one hour. We’ll see how that goes.